AwebDesk Livechat Software provide you some excellent and unique features which gives your customers appreciative experience. Some basic features are as: * Single operator can handle multiple Chats * While initiating chatting automatic chat history will pop-up * Pre-written or Standard Responses * Smilies enabled during chat * File Transfer can be possible while chatting * Leave Message form incase support operators are offline * Typing Status Alerts You will get Realtime Visitor Monitoring features: * Monitor Website Traffic in Real-time. * Fast and Easy Navigation. * Block IP Address * Extensive Visitor Information System * Call Back Feature * Google Analytics * Chat Routing It allow you more Preferences & Setting Control capability: * Faster And Easier Integration * Chat Session-Department based * Get visitor list waiting in Queue for chat * Show highest waiting time by visitor in a queue * You will have time base chat session * Automatic logout for operators from application * Automatic greeting messages on chat pick With our Live Help software you will have more supervising and reporting capabilities: * Administrative and Moderator Privileges * Complete Visitor Statistics Log * PPC Tracking and Hits Reporting * Messaging to other Support OperatorChat Sharing Chat Transfer can be done * Chat Transcripts of All Chat Sessions search email etc. * Administrator or Supervisor Monitoring while running a Chat Session or Participation * Operator Assessment or Performance Reports Live Support Service time Logs For more info visit: http://awebdesk.com/livechat-software/