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SubCategory : Desktop / Desktop Managers

 

ManageEngine SupportCenter Plus     7

Author   ZOHO Corp.
Date   12/03/2008
Size   31744 KB
License   Freeware
Price   US $0.00
Platform   Windows2000,WinXP,Windows2003,Linux
Installation   Install and Uninstall
aFreeGo Rating   Not Rated
Downloads   71
User Rating   0.00
Min Requirements   P III 1Ghz & more 256 MB RAM
Limitations  

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ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing Account & Contact Management SLA Management and Knowledge base in one low-cost easy-to-use package. It helps you track and resolve customer issues quickly thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere anytime using just a browser. Self-Service Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base submit a request or check the status of their open requests. Customer Case Tracking A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent reliable and superior service to their customers. Knowledge base Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution. SLA Management Improve customer satisfaction with defining proper service level agreements monitoring SLA compliance and escalating SLA violations. Account & Contact Management Track and manage all your customer accounts and their contact information and thereby improve customer relationships. Product Catalog Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased. Customer Service Reports Requests that are open closed or overdue at any instant of time the SLA violations that had happened which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus.

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