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SubCategory : Business and Productivity / CRM and Help Desk


pcvisit BusinessSupport 12.0

Author   pcvisit Software AG
Date   11/06/2012
Size   19555 KB
License   Commercial
Price   US $2200.00
Platform   WinXP,WinVista,WinVista x64,Win7 x32,Win7 x64,Win2000
Installation   Install and Uninstall
aFreeGo Rating   Not Rated
Downloads   533
User Rating   0.00
Min Requirements   Pentium III 1Ghz 500MB RAM 20MB Disk Space DSL 1000

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The solution for support enterprises wanting to give more online support and earn even more income. Profit on a large scale with the capabilities of pcvisit software: Access customer PCs via the internet and solve problems as if were right there. Use your time and your coworkers'' time more effectively than for commuting. Remote comfort functions a configurable Quick Launch toolbar and further functions aide fast problem solution and high productivity for your support activity. Due to Recording Session History Taxameter and pcvisit SupportJournal functions your customers can finally see and understand everything that you carry out! Use the Webinar functions to carry out product presentations or customer training courses with multiple participants thus allowing you to cost effectively present your range of services to a broader customer circle and efficiently carry out product and user training. Overview of the most important functions: Showing seeing and remote controlling functions Webinar functions up to 11 participants NEW: Remote comfort functions for uninterrupted support even with reboots through reconnection mechanisms NEW: Transfer and remote control of Vista/Windows 7 UAC dialogues also on limited accounts (assumes knowledge of administrator password) NEW: Quick Launch toolbar: with one click access important customer programs NEW: mySupporter picture for recognition and branding purposes NEW: Automatic Flash recording to document your support meetings (deactivatable) Taxameter to balance the account of your support services pcvisit SupportJournal for a professional billing system of support services Expert mode allows you to add an additional specialist Invitation function via session link Remote system data scans Possible to integrate with Helpdesk systems CRM systems and databases through a configurable comment function Transfer of multi-monitors (up to 4 monitors)

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