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Business and Productivity / CRM and Help Desk
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Category Pick
HelpConnection.NET
The HelpConnection.NET solution will help your company offer excellence in customer support. If visitors don''t find the information they need in your Knowledgebase, they can submit tickets via online forms or incoming email (or your agents can enter the info for them if they call in). The issue will be logged in the system, and the appropriate agents will be notified by email (and on their online home page).This brand new software is the result of Expinion.net''s 7 years of customer support software development experience. We have thousands of clients in 142 countries, who have been using our asp applications, and giving us their suggestions. This has helped to make, what we believe, is the best .NET software available. Our software is affordable, but never cheap.
Admin Features: Customizable fields, advanced search functions, nested categories, no limit to number of agents / clients / issues etc., client grouping, Tasks (To Do lists/calendar for your agents), answer templates (drafts), built-in news manager, contacts area, reporting, escalations, category based alerts for important current information, upload files through the application, store and send internal documents (memos), email clients by group.Client Features: Clients can read knowledge base, definitions (from glossary), news and alerts. Submit a ticket/question and get emailed notification when ticket is updated. Make notes, bookmarks, retrieve previous ticket info, change password, use the password retrieval tool, and obtain files from the downloads area.Visit for an online demo, or to request a free 30 day trial download. After using HC for a while, you may think of something that you wish you could do with your HC solution. But, you will probably find that the feature is already there! (There are literally hundreds of optional settings available, some in the admin menu and some in the web.config file.) If the feature is not there, please do make a suggestion for future version upgrades.
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Featured
| AccessAble
Help Desk
Professional Edition
AccessAble Help Desk Pro Edition features an easy to use and
attractive windows based interface as well as .asp and .html
pages for quickly recording, updating or searching data via browser.
The Read/Send Email Window let's technicians respond to email
from within the program and add an email message to the support
request database with one mouse click. The wide variety of reports
include graphical and analytical reports to see where most of your
support issues are coming from. The reports can also be
easily exported to a variety of file formats and emailed to upper management.
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VenusValley Live Support
1.0
Size 52 KB
License Shareware
Date 05/29/2003
Our Rating Not Rated
Description
VenusValley Live Support enables you to chat live with people visiting your website. You can monitor your site visitors, answer questions from potential/existing customers in real-time. Your customers get instant gratification and your sales increase
More
Information |
Advanced Sales Graph. ACT! Addon
1.01
Size 3500 KB
License Shareware
Date 05/27/2003
Our Rating Not Rated
Description
Extend sales statistics from your ACT! software (#1 World best selling CRM software), Sage Contact manager, Ciel Contact, and all other ACT! powered softwares.With Advanced Sales Graph you get immediatly some mono or multi-products statistics
More
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QUAD Help Desk
2.0
Size 4127 KB
License Shareware
Date 05/26/2003
Our Rating Not Rated
Description
Customer support just got easier. QUAD Help Desk provides quick and easy recording, updating and reporting on customer support issues. In addition to an intuitive windows based interface, the QUAD HTTP Server enables support requests via browser.
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Customer Care System
2.0
Size 9703 KB
License Shareware
Date 03/01/2003
Our Rating Not Rated
Description
Within every business area your customer will communicate with you, you need a way that will respond to his needs quickly. The SupPlus Customer Care System will allow you and your business to respond and have that information at your fingertips.
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ChatOnSite Live Sales Rep
3.13.20
Size 678 KB
License Shareware
Date 01/05/2003
Our Rating Not Rated
Description
ChatOnSite is a feature-rich cost effective way to provide live help to visitors on your site. You can chat direct to your visitors on your site with your own privacy. Chat logs are located on your own server itself. No third party is involved.
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Service Core Manager (SCM) - Server
2.3
Size 22 KB
License Commercial
Date 12/20/2002
Our Rating Not Rated
Description
SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning ? from equipment reception to shipping repaired equipment back to customer.
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LigneDirecte Basic
2.3
Size 265 KB
License Freeware
Date 12/01/2002
Our Rating Not Rated
Description
Ligne Directe will enable you to interact in real-time with the visitors of your website. The basic version is available in English and French. The application will add a human touch to your website and improve your customer and support services.
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Problem Solved
4.0
Size 4917 KB
License Shareware
Date 11/04/2002
Our Rating Not Rated
Description
Problem Solved! 4.0 is an easy to use help desk program with both a Windows and web interface for recording, updating and reporting on problems and their solutions. It also allows for quick updating of PC, software and peripherals inventory.
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CRMadar
3.0
Size 2061 KB
License Freeware
Date 10/01/2002
Our Rating Not Rated
Description
CRMadar is a software solution for Microsoft Windows 98, NT, 2000 or XP and can be used either within a central network or remotely on Notebooks. It efficiently integrates with Microsoft Office tools for creating letters and sending emails.
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7OfficeDemoMacOSX
3.0.6
Size 11091 KB
License Demo
Date 09/22/2002
Our Rating Not Rated
Description
Easy to use, comprehensive Sales & Customer Relationship turnkey solution for small business. Contact management, proposal writing, tasking, invoicing, purchasing, accounts receivable/payable, cost analysis, timesheets, inventory control. [Win/Mac]
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Service Center Manager (SCM) - Server
2.0
Size 22 KB
License Commercial
Date 09/17/2002
Our Rating Not Rated
Description
SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning ? from equipment reception to shipping repaired equipment back to customer.
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MemDB Cheque Printing System
1.0
Size 1435 KB
License Shareware
Date 09/01/2002
Our Rating Not Rated
Description
This program helps you to manage your customer information, prints cheque and envelope to your customers, broadcasts email to your customers. If you need to print a lot of cheques and envelopes, or need to send a lot of emails to your customers, you must try this software. This software stores your client information to a database. You can insert, delete, update and search the customer records efficiently. You can customize and save the cheque and envelope setting for your printer. You can locate the customer, print cheque and envelope easily using your printer. You can also use this software to broadcast email to your clients. You can manage your customers easily with this software.
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Outlook HelpDesk
5.0
Size 52 KB
License Shareware
Date 08/16/2002
Our Rating Not Rated
Description
Outlook HelpDesk tracks work orders, helpdesk tickets or other issues. Tickets can be assigned to a person, minutes worked is tracked and the type of problem can be categorized.Closed tickets are stored in a database with an OLAP report generator.
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Responsive Knowledgebase
1.01
Size 437 KB
License Demo
Date 07/17/2002
Our Rating Not Rated
Description
RKB is a technical support tool that allows you to record solutions to problems and search for those solutions in the future. When a customer calls in with a problem, you can quickly search the database and locate the solution.
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AccessAble Help Desk Client Server
1.0
Size 11532 KB
License Shareware
Date 07/13/2002
Our Rating Not Rated
Description
AccessAble Help Desk Client Server Edition provides technicians a full featured windows application with plenty of reporting options. Users can request support or view the status of their requests with just a web brower.
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7ContactMacOSX
3.0.4
Size 12288 KB
License Shareware
Date 07/12/2002
Our Rating Not Rated
Description
Easy to use, comprehensive Sales & Customer Relationship turnkey solution for small business. Contact management, proposal writing, tasking, invoicing, purchasing, accounts receivable/payable, cost analysis, timesheets, inventory control. [Win/Mac]
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InvestigateBase
1.5
Size 2718 KB
License Demo
Date 06/22/2002
Our Rating Not Rated
Description
The CRM system for the Private Investigator. Organize your customers, contacts, order and reports in one easy to use solution that helps you to work smarter. InvestigateBase can be customized to you or you can use the standard solution
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Barracuda
1.3.17
Size 25196 KB
License Demo
Date 03/31/2002
Our Rating Not Rated
Description
Customer relationship management system for the growing customer-oriented sales and service enterprise. Easy-to-access features.
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SysMan
3.6.30
Size 11668 KB
License Demo
Date 03/31/2002
Our Rating Not Rated
Description
Full-featured IT helpdesk and facilities management system provides an extensive set of tools - automates tasks such as tracking, reporting inventory, purchase orders, requests, emails. Highly customisable.
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