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Business and Productivity / CRM and Help Desk
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Category Pick
HelpConnection.NET
The HelpConnection.NET solution will help your company offer excellence in customer support. If visitors don''t find the information they need in your Knowledgebase, they can submit tickets via online forms or incoming email (or your agents can enter the info for them if they call in). The issue will be logged in the system, and the appropriate agents will be notified by email (and on their online home page).This brand new software is the result of Expinion.net''s 7 years of customer support software development experience. We have thousands of clients in 142 countries, who have been using our asp applications, and giving us their suggestions. This has helped to make, what we believe, is the best .NET software available. Our software is affordable, but never cheap.
Admin Features: Customizable fields, advanced search functions, nested categories, no limit to number of agents / clients / issues etc., client grouping, Tasks (To Do lists/calendar for your agents), answer templates (drafts), built-in news manager, contacts area, reporting, escalations, category based alerts for important current information, upload files through the application, store and send internal documents (memos), email clients by group.Client Features: Clients can read knowledge base, definitions (from glossary), news and alerts. Submit a ticket/question and get emailed notification when ticket is updated. Make notes, bookmarks, retrieve previous ticket info, change password, use the password retrieval tool, and obtain files from the downloads area.Visit for an online demo, or to request a free 30 day trial download. After using HC for a while, you may think of something that you wish you could do with your HC solution. But, you will probably find that the feature is already there! (There are literally hundreds of optional settings available, some in the admin menu and some in the web.config file.) If the feature is not there, please do make a suggestion for future version upgrades.
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Featured
| AccessAble
Help Desk
Professional Edition
AccessAble Help Desk Pro Edition features an easy to use and
attractive windows based interface as well as .asp and .html
pages for quickly recording, updating or searching data via browser.
The Read/Send Email Window let's technicians respond to email
from within the program and add an email message to the support
request database with one mouse click. The wide variety of reports
include graphical and analytical reports to see where most of your
support issues are coming from. The reports can also be
easily exported to a variety of file formats and emailed to upper management.
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LS-CRM
1.53
Size 9377 KB
License Shareware
Date 03/18/2004
Our Rating Not Rated
Description
LS-CRM can help you to manage and analyze information on your customers, suppliers, products, sales, and orders, optimize and energize your sales force and completely manage your business. LS-CRM is a requirement for many small businesses.
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Been There Done That
8.0
Size 5651 KB
License Shareware
Date 03/14/2004
Our Rating Not Rated
Description
Been There, Done That! is an affordable IT help desk program. Quickly and easily record, update, search and report on users, their computers, software, peripherals and their problems. This latest version adds PDF output of reports and redesigned GUI
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CTI Data Connector
2.0
Size 8512 KB
License Demo
Date 03/04/2004
Our Rating Not Rated
Description
CTI Data Connector links applications with phone systems. Dial with Hotkey, Browser or with DLL/XML interface. Standard integration in MS-Outlook and via ODBC all SQL databases.For additional information see www.CTI-Data-Connector.com
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BridgeTrak Help Desk Software
5.5
Size 43642 KB
License Demo
Date 03/01/2004
Our Rating Not Rated
Description
Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom user fields, knowledgebase, asset manager, project organizer, reports, queries, etc.
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BigBossLan
1.03
Size 643 KB
License Shareware
Date 02/09/2004
Our Rating Not Rated
Description
BigBossLan is a CRM (Customer relationship management) program and an organizer.
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My Problem Solved
2.0
Size 5365 KB
License Shareware
Date 02/08/2004
Our Rating Not Rated
Description
My Problem Solved! 2 was developed for those who prefer to use MySQL as their database server. It includes a comprehensive Windows based application and a web interface supplied as .PHP and .HTML fles. Your support staff can use either frontend.
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rapidHELP
2.1
Size 46080 KB
License Shareware
Date 01/23/2004
Our Rating Not Rated
Description
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
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Anchor CRM
1.1
Size 798 KB
License Shareware
Date 01/19/2004
Our Rating Not Rated
Description
Increase sales with customer relationship management software - Anchor CRM. This application helps businesses track information about customers and their requests, discover trends and buying patterns, and plan effective marketing campaigns.
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SysAid
2.0
Size 0 KB
License Freeware
Date 01/15/2004
Our Rating Not Rated
Description
SysAid scans your network, providing information (such ashardware/software) about your assets, and allowing remote control. Italso provides help desk, reports, and more.
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Help Desk - Service Log For Microsoft Access
2.5
Size 10107 KB
License Shareware
Date 01/01/2004
Our Rating Not Rated
Description
Service Log is a multi-user help desk application, that is affordable, simple to install, and easy to use. Fast, easy call logging, easy call tracking, with the full history of all actions taken.
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System Monitoring Protocol Professional edition
8.5
Size 1033 KB
License Shareware
Date 12/15/2003
Our Rating Not Rated
Description
Real-time PC inventory management software. You can examine your hundreds or thousands of client PCs'' hardware and software automatically, track hardware modifications and upgrade requirements, detect pirated software, remotely control client PCs.
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LiveServiceDesk
2.0
Size 10800 KB
License Shareware
Date 11/05/2003
Our Rating Not Rated
Description
POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE LiveServiceDesk empowers small web businesses with the ability to offer live customer service. Turn browsers into lifetime customers by answering questions before they click to a competitor site!
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AccessAble Help Desk Professional Edition
2.5
Size 28107 KB
License Shareware
Date 10/20/2003
Our Rating Not Rated
Description
An affordable, network ready, browser enabled help desk program that let''s you quickly record and update support requests as well as computer, software and peripheral inventory information via Windows/Web or both. This version includes many changes.
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Bocazas Live Support
1.3
Size 1565 KB
License Shareware
Date 09/24/2003
Our Rating Not Rated
Description
Bocazas Live Support allows you to communicate with your web site visitors providing instant support. By Interacting with them, you boost your revenues and build customer loyalty.
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Proactive Customer Support
1.5
Size 11047 KB
License Shareware
Date 08/11/2003
Our Rating Not Rated
Description
An easy to use, multi user and web ready help desk program for generic customer support. a wide range of reports are available and a report wizard and visual report builder make reporting and analysis of support requests easy.
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Radix
2.51
Size 13396 KB
License Shareware
Date 08/10/2003
Our Rating Not Rated
Description
Radix is a complete software solution that integrates and centralizes key business functions. Radix blends together contact management, customer service/support, time tracking and billing, expense tracking, scheduling, and electronic communication.
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DataHouse
3.0
Size 1845 KB
License Shareware
Date 08/07/2003
Our Rating Not Rated
Description
Maintain and analyze information on your customers, suppliers, products, sales, and orders with this simple, effective and inexpensive database solution, created using MS Access. Write Quotes and Invoices, track business statistcs and much more.
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MemDB Customer Relationship Management
1.0
Size 1106 KB
License Shareware
Date 06/01/2003
Our Rating Not Rated
Description
This program helps you to manage your customer information, prints cheque and envelope to your customers, broadcasts email to your customers. If you need to manage your customers, print a lot of cheques and envelopes, or need to send a lot of emails to your customers, you must try this software. This software stores your client information to a database. You can insert, delete, update and search the customer records efficiently. You can customize and save the cheque and envelope setting for your printer. You can locate the customer, print cheque and envelope easily using your printer. You can also use this software to broadcast email to your clients. You can manage your customers easily with this software.
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