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Business and Productivity / CRM and Help Desk
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Category Pick
HelpConnection.NET
The HelpConnection.NET solution will help your company offer excellence in customer support. If visitors don''t find the information they need in your Knowledgebase, they can submit tickets via online forms or incoming email (or your agents can enter the info for them if they call in). The issue will be logged in the system, and the appropriate agents will be notified by email (and on their online home page).This brand new software is the result of Expinion.net''s 7 years of customer support software development experience. We have thousands of clients in 142 countries, who have been using our asp applications, and giving us their suggestions. This has helped to make, what we believe, is the best .NET software available. Our software is affordable, but never cheap.
Admin Features: Customizable fields, advanced search functions, nested categories, no limit to number of agents / clients / issues etc., client grouping, Tasks (To Do lists/calendar for your agents), answer templates (drafts), built-in news manager, contacts area, reporting, escalations, category based alerts for important current information, upload files through the application, store and send internal documents (memos), email clients by group.Client Features: Clients can read knowledge base, definitions (from glossary), news and alerts. Submit a ticket/question and get emailed notification when ticket is updated. Make notes, bookmarks, retrieve previous ticket info, change password, use the password retrieval tool, and obtain files from the downloads area.Visit for an online demo, or to request a free 30 day trial download. After using HC for a while, you may think of something that you wish you could do with your HC solution. But, you will probably find that the feature is already there! (There are literally hundreds of optional settings available, some in the admin menu and some in the web.config file.) If the feature is not there, please do make a suggestion for future version upgrades.
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Featured
| AccessAble
Help Desk
Professional Edition
AccessAble Help Desk Pro Edition features an easy to use and
attractive windows based interface as well as .asp and .html
pages for quickly recording, updating or searching data via browser.
The Read/Send Email Window let's technicians respond to email
from within the program and add an email message to the support
request database with one mouse click. The wide variety of reports
include graphical and analytical reports to see where most of your
support issues are coming from. The reports can also be
easily exported to a variety of file formats and emailed to upper management.
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ieSupportManager
1.50
Size 14336 KB
License Demo
Date 08/17/2005
Our Rating Not Rated
Description
Fully featured Desktop and web based helpdesk software system. Includes web interface, email notifications, email logging, knowledgebase and contract management facilities. Easy to implement and use and very competitively priced.
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BC Program Support Log
4.1.1
Size 4016 KB
License Shareware
Date 08/17/2005
Our Rating Not Rated
Description
BC Program Support Log is a web enabled incident, issue, risk, discussion, change management and Quality Control System for SMEs and fortune 1000 companies. Support distributed users. 10 second install. Customization and ASP source code available.
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Polar Help Desk for .NET
1.5.0.6
Size 0 KB
License Commercial
Date 12/19/2004
Our Rating Not Rated
Description
Web based help desk software designed for small businesses that wish to effectively organize technical support online. It helps you manage and track your trouble tickets. Source code is available at request. Fully functional demo version is available
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DNA Helpdesk
2
Size 49 KB
License Demo
Date 11/29/2004
Our Rating Not Rated
Description
Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a powerful and wholly web based solution providing detailed recording and tracking of user Help Requests
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So-net CRM
2.0
Size 732 KB
License Freeware
Date 11/16/2004
Our Rating Not Rated
Description
This soft solves problems reffering to general company activity and collaboration with clients. Basic configuration includes: creation of company database,control ofcontacts, invoices,contracts,price lists,organiser,statistics,archive etc.
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CompanyStreamLiner
2.0
Size 1306 KB
License Shareware
Date 11/02/2004
Our Rating Not Rated
Description
CompanyStreamLiner. The perfect all-in-one tool for customer relation management, registration of worked hours on projects and invoicing. Includes feature for creating reports.
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ScreenTalker
1.0
Size 540 KB
License Freeware
Date 11/01/2004
Our Rating Not Rated
Description
ScreenTalker Live Chat, Live Support, Live Help, Customer Service Software. Download our free Lite Version now! Live Chat for live help and live support. Sales and customer service chats.
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MGCS
1.0
Size 2772 KB
License Shareware
Date 08/15/2004
Our Rating Not Rated
Description
MGCS is an affordable program to allow easily recording, updating and reporting on contacts with customers. The included web interface allows your support staff to easily add and update contact information via browser. Attractive and intuitive.
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DEKSI HelpDesk
2.1
Size 11723 KB
License Shareware
Date 08/12/2004
Our Rating Not Rated
Description
DEKSI HelpDesk is a powerful and feature rich web based help desk and customer support system that provides organizations with a helpdesk, inclusive discussion forum, and the research capabilities of web surveys.
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CodecSoft GSM Service Management
8.11
Size 5034 KB
License Demo
Date 08/11/2004
Our Rating Not Rated
Description
CodecSoft is a standalone software, operating on a single workstation which allows recording basic activities normally happening in a GSM Service Centre throughout the working day, such as repair & unlock activities along with the customer details.
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BrowserCRM Professional
3.01
Size 3125 KB
License Commercial
Date 07/29/2004
Our Rating Not Rated
Description
BrowserCRM Professional is a complete, integrated, browser-based business CRM solution built on a MySQL and PHP foundation and runs on Linux or Windows Servers. It is packed with sophisticated contact management and groupware functionality, allowing
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BrowserCRM WebMAT
3.01
Size 3125 KB
License Commercial
Date 07/29/2004
Our Rating Not Rated
Description
BrowserCRM Web Modular Application Toolkit is a set of objects together with example implementations with data dictionaries and module templates that allow you to rapidly build custom functionality that is integrated with the core CRM.
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BrowserCRM Lite
3.01
Size 3125 KB
License Commercial
Date 07/29/2004
Our Rating Not Rated
Description
BrowserCRM ''Lite'' is for companies who require strong contact management functionality and internet-based businesses requiring a plug-in web site back-end. Optional Developers Toolkit, WebMAT(tm).
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Live Help and Monitoring
2.5.2
Size 248 KB
License Shareware
Date 07/04/2004
Our Rating Not Rated
Description
Live help with this chat customer service for your website. Increase sale and reduce marketing cost. This software let you interact in real-time with the visitors of your website. Include: monitoring, Operator initiate Chat,Push URL,Geo localization
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CustomerBase
3.1
Size 3266 KB
License Demo
Date 06/01/2004
Our Rating Not Rated
Description
The CRM system for the small and medium sized company. Organize your customers, contacts, order and notes in one easy to use solution that helps you to work smarter. CustomerBase can be customized to you or you can use the standard solution
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LanHelpdesk
05.18.04
Size 5490 KB
License Shareware
Date 05/18/2004
Our Rating Not Rated
Description
This stand-alone helpdesk solution is based on end-users submitting wizard-based Trouble Tickets directly from their computers. Users select from any of a large number of common computer problems.
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LBE Desktop Helpdesk
4.0.131
Size 4205 KB
License Shareware
Date 05/04/2004
Our Rating Not Rated
Description
Easy to use helpdesk system - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied.
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LBE Web Helpdesk
4.0.81
Size 3085 KB
License Shareware
Date 05/04/2004
Our Rating Not Rated
Description
A fully functioning helpdesk system designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notification. etc
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EasyCustomer
2.5
Size 1106 KB
License Shareware
Date 04/17/2004
Our Rating Not Rated
Description
Customer database (CRM). EasyCustomers makes your services much more efficient.
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