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Business and Productivity / CRM and Help Desk
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Category Pick
HelpConnection.NET
The HelpConnection.NET solution will help your company offer excellence in customer support. If visitors don''t find the information they need in your Knowledgebase, they can submit tickets via online forms or incoming email (or your agents can enter the info for them if they call in). The issue will be logged in the system, and the appropriate agents will be notified by email (and on their online home page).This brand new software is the result of Expinion.net''s 7 years of customer support software development experience. We have thousands of clients in 142 countries, who have been using our asp applications, and giving us their suggestions. This has helped to make, what we believe, is the best .NET software available. Our software is affordable, but never cheap.
Admin Features: Customizable fields, advanced search functions, nested categories, no limit to number of agents / clients / issues etc., client grouping, Tasks (To Do lists/calendar for your agents), answer templates (drafts), built-in news manager, contacts area, reporting, escalations, category based alerts for important current information, upload files through the application, store and send internal documents (memos), email clients by group.Client Features: Clients can read knowledge base, definitions (from glossary), news and alerts. Submit a ticket/question and get emailed notification when ticket is updated. Make notes, bookmarks, retrieve previous ticket info, change password, use the password retrieval tool, and obtain files from the downloads area.Visit for an online demo, or to request a free 30 day trial download. After using HC for a while, you may think of something that you wish you could do with your HC solution. But, you will probably find that the feature is already there! (There are literally hundreds of optional settings available, some in the admin menu and some in the web.config file.) If the feature is not there, please do make a suggestion for future version upgrades.
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Featured
| AccessAble
Help Desk
Professional Edition
AccessAble Help Desk Pro Edition features an easy to use and
attractive windows based interface as well as .asp and .html
pages for quickly recording, updating or searching data via browser.
The Read/Send Email Window let's technicians respond to email
from within the program and add an email message to the support
request database with one mouse click. The wide variety of reports
include graphical and analytical reports to see where most of your
support issues are coming from. The reports can also be
easily exported to a variety of file formats and emailed to upper management.
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7OfficeDemoWin
3.0.6
Size 10040 KB
License Demo
Date 09/22/2002
Our Rating Not Rated
Description
Easy to use, comprehensive Sales & Customer Relationship turnkey solution for small business. Contact management, proposal writing, tasking, invoicing, purchasing, accounts receivable/payable, cost analysis, timesheets, inventory control. [Win/Mac]
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7OfficeDemoMacClassic
3.0.6
Size 9214 KB
License Demo
Date 09/22/2002
Our Rating Not Rated
Description
Easy to use, comprehensive Sales & Customer Relationship turnkey solution for small business. Contact management, proposal writing, tasking, invoicing, purchasing, accounts receivable/payable, cost analysis, timesheets, inventory control. [Win/Mac]
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7ContactWin
3.0.5
Size 11441 KB
License Shareware
Date 07/18/2002
Our Rating Not Rated
Description
Easy to use, comprehensive Sales & Customer Relationship turnkey solution for small business. Contact management, proposal writing, tasking, invoicing, purchasing, accounts receivable/payable, cost analysis, timesheets, inventory control. [Win/Mac]
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7ContactMacClassic
3.0.4
Size 11162 KB
License Shareware
Date 06/18/2002
Our Rating Not Rated
Description
Easy to use, comprehensive Customer Relationship turnkey solution for small business. Contact management, appointments, call reports, meetings, tasks, letter writing, mail merge campaigns, mailing labels, prospecting. [Win/Mac]
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Adventnet ManageEngine ServiceDesk Plus
7.0
Size 37002 KB
License Freeware
Date 11/01/2007
Our Rating Not Rated
Description
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Mgmt software whose features include software license tracking, contract mgmt, purchase mgmt ~AMP~amp, knowledge mgmt functionalities. ITIL ready version is also available
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HelpConnection.NET
1.8
Size 9765 KB
License Demo
Date 08/14/2007
Our Rating Not Rated
Description
Online customer support solution that offers unlimited agents, clients, tickets, answer templates, knowledgebase articles, etc. Host on your own site (no recurring fees). Too many features to list, please visit for online demo or free trial download.
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HiHi Order System
V5.0.1
Size 8043 KB
License Shareware
Date 01/19/2007
Our Rating Not Rated
Description
HiHi Order System is an order system for cafe,hotel,restaurant and bar , supply your customer quality services.Curtail employee amount and reduce expenditure and Take your business and services to new heights.
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SysAid Help Desk and Inventory
4.0.3
Size 51505 KB
License Freeware
Date 09/21/2006
Our Rating Not Rated
Description
SysAid scans your network, providing information (such ashardware/software) about your assets, and allowing remote control. Italso provides help desk, reports, and more.
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Polaris
1.0
Size 118767 KB
License Shareware
Date 08/10/2006
Our Rating Not Rated
Description
POLARIS is an up-to-date information system supporting companies and people in effective information sharing and management in an easy and flexible way.
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ContactGrabber
2.3.1
Size 14778 KB
License Shareware
Date 07/20/2006
Our Rating Not Rated
Description
ContactGrabber grabs address text from nearly any application. ContactGrabber transfers the structured address to your selected target system: SAP-CRM, SAP R/3, Outlook, salesForce, sugarCRM, MS-CRM, Notes, Excel, OutlookExpress, FileMaker and vCard
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Rendez-vous Clinic
3.1
Size 4136 KB
License Shareware
Date 07/05/2006
Our Rating Not Rated
Description
Manages appointments and patient information in a clinic where one or more health professionals work.
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PressBank
0.7
Size 1 KB
License Shareware
Date 06/07/2006
Our Rating Not Rated
Description
Database to store subscribers of your newspaper or magazine. Store your database on a secure server. Advanced analytics and reporting. CRM, customized for newspaper business.
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WinZeal Express
1.1
Size 3186 KB
License Demo
Date 05/07/2006
Our Rating Not Rated
Description
WinZeal Express is a Microsoft Windows based no frills, no junk CRM that allows you to manage all your customers, suppliers, proposals/quotations, work orders, products and services from one single easy to use interface.
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Customer Backup
2.2.0
Size 3658 KB
License Shareware
Date 05/03/2006
Our Rating Not Rated
Description
When it comes to small and medium sized businesses, that are seeking a versatile, powerful and yet easy method to start and maintain a Customer Database nothing comes closer to Customer Backup!
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Platoo-Contact
1.6.6.3
Size 6506 KB
License Shareware
Date 04/14/2006
Our Rating Not Rated
Description
Platoo-Contact is fast and powerful contact management and CRM software, that lets you and your company manage all the business contacts and activities you need. Based on client-server architecture, that assures speed, power and reliability.
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cpTracker Professional
2.2.6
Size 10894 KB
License Shareware
Date 01/19/2006
Our Rating Not Rated
Description
cpTracker Professional will assist you in managing your contacts, prospects, customers, sales, projects and tasks to the last detail. Includes Search Wizard, Report Wizard, Spreadsheet Wizard, Powerful Report Builder and more!
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VersaCRM
2.0.0
Size 2460 KB
License Demo
Date 12/20/2005
Our Rating Not Rated
Description
versaCRM is a flexible and powerful Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.
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Rendez-vous
3.1
Size 4128 KB
License Shareware
Date 11/09/2005
Our Rating Not Rated
Description
Manages appointments and client information in a place where one or more professionals work. The program is useful for such varied enterprises as hair dressers, lawyers and accountants.
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CI Discovery Network Inventory
3.0.211
Size 45873 KB
License Demo
Date 09/27/2005
Our Rating Not Rated
Description
Comprehensive network inventory software for help desks and IT departments. No client installation required to audit targeted machines. Extensive hardware, software and system configuration data captured for both workstations and servers.
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