eBLVD is an easy fast and secure cloud-based help desk and remote support system. Support professionals can resolve technical issues online with our easy-to-use trouble ticket system remote diagnostics remote screen sharing and remote control solution. Designed for single or multi-agent support organizations eBLVD offers advanced administration reporting and integration features so help desks and contact centers can achieve increased customer satisfaction while streamlining operations. As a SaaS-based hosted service eBLVD is faster and more cost-effective to deploy and maintain than competing premise-based systems. In addition eBLVD is a flexible scalable solution that can grow and change to meet your organization''s evolving needs. On-going product updates are provided at no extra charge and eBLVD does all of the IT work of maintaining the service for you. Plus you get the advantage of an experienced team providing world-class system reliability product feature updates and airtight security with 100 percent end-to-end SSL encryption. All customers receive our unlimited-use full featured service for a flat-fee with no hidden costs server maintenance IT staff or any other "extra" fees. And you get 24-hour-a-day 7-day-a-week support from our U.S.-based Global Customer Care department. How it works: When your customer needs help they call in or click on your customizable help link to download a small self-installing applet. The assigned support agent is notified online and/or via email or SMS and they can instantly view the customer''s desktop collect diagnostics and control the mouse and keyboard from anywhere. During the live support session -- tools such as file transfer remote sound remote diagnostics session recording and reboot-and-reconnect are available to resolve the customers problem . When the issue is resolved the applet is un-installed and the agent is ready for the next ticket. It really couldn''t be any easier!