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Team HelpDesk for Outlook & SharePoint     2.4

Author   AssistMyTeam
Date   08/30/2011
Size   46011 KB
License   Shareware
Price   US $750.00
Platform   Win2000,Win7 x32,Win7 x64,Win98,WinServer,WinVista,WinVista
Installation   Install and Uninstall
aFreeGo Rating   Not Rated
Downloads   47
User Rating   0.00
Min Requirements   Microsoft Outlook 2003 (SP2 or higher) or Microsoft Outlook 2007 or 2010 .NET framework 2.0
Limitations  

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Issue tracking and helpdesk ticketing system for multiple technicians Team Helpdesk provides you and your team with all the necessary tools to log collaborate analyze and assist in the resolution of helpdesk issues right in your Outlook and Sharepoint. More importantly it can automatically process incoming support request emails assign relevant technicians enforce service level set due date and send automated notifications to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. The inbuilt knowledge base besides acting as an effective knowledge sharing medium helps in improving the average ''First Call Resolution'' timing significantly as technicians find resolution to problems quickly. With the asset management and tracking module technicians can easily view every problem and incident ever reported on a specific asset. Apart from emails it can also integrate with fixed phones Skype or SMS and supports relaying helpdesk response over these communication channels too. With the Technicians Web Access site remote technicians can simply log on to Team Helpdesk system via a web browser to work on their assigned support cases. Furthermore on the Customer Web Service site end-users can submit new support requests via a web form check status or search through the knowledge base for first level support. For evaluating helpdesk performance senior managers can use the integrated OLAP statistics tool to display and analyze support cases data in grids charts and graphs and extract reports and business intelligence which in-turn can ensures timely decision making for improved service of the helpdesk. Team Helpdesk for Outlook & SharePoint helps you to improve your efficiency to enable faster response time and higher productivity thereby ensuring end-users receive better and timely service.

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