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SubCategory : Business and Productivity / CRM and Help Desk


TeamKB for Outlook     3.0

Author   AssistMyTeam
Date   08/30/2011
Size   8254 KB
License   Shareware
Price   US $300.00
Platform   WinServer,WinVista,WinVista x64,WinXP
Installation   Install and Uninstall
aFreeGo Rating   Not Rated
Downloads   88
User Rating   0.00
Min Requirements   Microsoft Outlook

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TeamKB for Microsoft® Outlook® is an enterprise-grade knowledge base allowing you and your team to share information reduce customer support improve staff productivity and eliminate time wasted searching for information across disparate systems such as shared folders and paper documents all inside Outlook. With TeamKB your team can document best practices and solutions to common problems and reply to time-consuming and repeated queries by selecting an appropriate knowledge base article. Article can be inserted directly as inline in the email reply or can be converted to a PDF XPS or MHT document and then attach to the reply email. - 100% Microsoft® Office Outlook integration. - Deploy it over an Microsoft® Exchange shared mailbox or a public folder. - No database requirement - KB articles are stored in your exchange server (supports hosted exchange server too) - No file server requirement - Only a simple client install - Centralize sharing of knowledge and documents - Find information easily - Keywords and advanced search options in Outlook folder views - Multi-tier problem category-problem types - Custom define the fields you wish to track within the knowledge base - Workflows for easy content approval and publishing - Provide customizable email alerts so that all your team members are alerted as new KB articles are posted - Use the same exchange folder permissions to grant/deny access to the KB articles - Use the in-built access control mechanism in TeamKB to complement the exchange permissions for enhanced control - Publish KB articles to your website for providing first level support to your end-users - Content formatting with built-in editor of Microsoft® Word embed images and any number of file attachments - Email KB article as DOC MHT PDF or XPS document in single click!

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