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SubCategory : Business and Productivity / CRM and Help Desk


SupportPortal     3.3

Author   Escon Information Consulting
Date   04/17/2012
Size   2832 KB
License   Demo
Price   US $99.00
Platform   Linux,Unix,Win2000,WinServer
Installation   Install Only
aFreeGo Rating   Not Rated
Downloads   123
User Rating   0.00
Min Requirements   PHP MySQL

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AJAX/PHP web based help desk and customer support solution with Ticket and Email management Knowledge Management Live support chat Product Catalog News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers organizations and end-users whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product''s features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge base nd procedures - Manage SLA and get reports on support load and performance. A

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