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SubCategory : Business and Productivity / CRM and Help Desk


Polar Help Desk     4.1

Author   Polar
Date   03/30/2006
Size   6784 KB
License   Commercial
Price   US $200.00
Platform   Windows2000,WinXP,Windows2003
Installation   Install and Uninstall
aFreeGo Rating   Not Rated
Downloads   63
User Rating   0.00
Min Requirements  

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Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management knowledge base email integration reports and user friendly interface it helps you manage your support department. As a value-added help desk solution it facilitates your organization to distribute service and support delivery for both employees and external customers while maintaining centralized control. Key advantages - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing and pricing models Your benefit - Incorporate proven Incident Management process based on ITIL and best practices procedures - Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems - Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes - Decrease operational support costs by leveraging incident duplications and repetitive service procedures - Aligns incident management with your business requirements - Communication with your customers becomes measurable - Solve the spam problem by transferring your communication from email to help desk - Fulfill customer service requests through Service Level Agreement processes - Achieve consistent service levels - Improve customer satisfaction - the customer is being informed about each change of the incident status - Balance required service levels against the service cost - Increase support staff awareness of both customer expectations and IT service management objectives

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