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SubCategory : Business and Productivity / CRM and Help Desk


NeuQs Help Desk     2.01

Author   Neustro
Date   06/20/2012
Size   223405 KB
License   Shareware
Price   US $199.00
Platform   WinXP,Win7 x32,Win7 x64,Win2000,Windows2003,WinServer
Installation   Install and Uninstall
aFreeGo Rating   Not Rated
Downloads   126
User Rating   0.00
Min Requirements   Windows Server 2003 SP 2 or Windows Server 2008 IIS 6.0 (IIS 7.0 recommended) Mail Server

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Whether you are looking for a help desk solution to support your own company users or are a support organization looking after multiple companies with many sites NeuQs Help desk will ensure you deliver professional levels or service through timely management and high levels of feedback. Developed in Microsoft Silverlight to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server it''s a robust and intuitive help desk that will improve your levels of service simply by working with it. It features rapid helpdesk ticket creation through intuitive forms acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event. NeuQs Help desk client is fully web-based meaning deployment to your colleagues and clients is rapid. This version of NeuQs Help desk is fully operational with no time limited functionality so you can use it with confidence to support your organization or customers in the future. Core featureS: No Ads No up sell No support fees and you don''t have to register The latest technologies - Silverlight and .Net framework Event scheduling - meet your deadlines and manage your resources Email integration for seamless updates and notifications Message templates for customizable email output Rapid entry of service requests via email customer portal or quick form Prioritisation and escalation management by due date and user Full accountability and tracking - never lose sight of an issue Intuitive User Interface - for easy use by your team and users for rapid take up.

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