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SubCategory : Business and Productivity / CRM and Help Desk


ManageEngine ServiceDesk Plus     8.2

Author   ZOHO Corp.
Date   04/09/2013
Size   46940 KB
License   Freeware
Price   US $0.00
Platform   Windows2000,WinXP,Windows2003,Windows 8,Linux
Installation   Install and Uninstall
aFreeGo Rating   Not Rated
Downloads   820
User Rating   0.00
Min Requirements   P III 1Ghz and above 256 MB RAM

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ManageEngine ServiceDesk Plus is a web based easy to use Help Desk with integrated Project Management and Asset Management software whose features include contract management purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing Project Management Asset Tracking Purchasing Contract Management and Knowledge base in one low-cost easy-to-use package ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing acknowledging requester technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization. ServiceDesk Plus can help you maintain a complete product catalog based on product type that lists all assets owned by your organization. It can generate Purchase Orders send them through email and keeps track of outstanding POs and completed purchases. It also provides import of requesters and assets from .csv files and user satisfaction survey. With Project Management integrated with Service Desk Plus managing projects is simpler for IT Admins. Irrespective of the size of the project you can easily track and manage any project. It is an amazing way to collaborate with various teams and experts. Incident mgmt Problem mgmt Change mgmt Service Catalog Project Management Knowledge base CMDB and much more can be implemented with ServiceDesk Plus at the cost of just $995 per year.

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