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SubCategory : Business and Productivity / CRM and Help Desk

 

LBE Desktop Helpdesk     4.0.188

Author   Leigh Business Enterprises Ltd.
Date   03/25/2012
Size   4519 KB
License   Shareware
Price   US $900.00
Platform   WinXP,WinVista x64,Win7 x32,Win7 x64,Win2000,Windows2000,Win
Installation   Install and Uninstall
aFreeGo Rating   Not Rated
Downloads   144
User Rating   2.00
Min Requirements   25 MB Hard disk space javascript enabled browser
Limitations  

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Easy to use helpdesk software sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but in their words wasn''t anything like as good. Easy to set up:- You don''t need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook) group records change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.

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 Votes : 6
 Rating : 2.00 / 5.00
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