aFreeGo.com
Categories
Useful Info
Site Sponsors

 

SubCategory : Business and Productivity / CRM and Help Desk

 

Job Log     5.0.0

Author   Lazy Bayou
Date   11/12/2012
Size   36432 KB
License   Shareware
Price   US $39.95
Platform   Win2000,Win7 x32,Win7 x64,WinOther,WinServer,WinVista,WinVis
Installation   Install and Uninstall
aFreeGo Rating   Not Rated
Downloads   587
User Rating   0.62
Min Requirements   IE 6.0 or later
Limitations  

Highslide JS

Click image to enlarge

 

 

 

 

 

 

 

 

Job Log is designed for the business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.

 Rate This Software 

 Votes : 8
 Rating : 0.62 / 5.00
Copyright © 2001 - 2017 Castle Software Ltd
 Home - Advertising - Member Login - RSS - About Us - Contact Us