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SubCategory : Business and Productivity / CRM and Help Desk

 

Help Desk Authority (formerly BridgeTrak)     8.1 Build 221

Author   scriptLogic Corporation
Date   05/28/2009
Size   56832 KB
License   Demo
Price   US $995.00
Platform   WinXP,Windows2000,Windows2003
Installation   Install and Uninstall
aFreeGo Rating   Not Rated
Downloads   111
User Rating   4.00
Min Requirements   Pentium Processor1 ghz+ 512MB RAM 100mb
Limitations  

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Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers dashboard view customizable screens multiple layer issue status tracking issue folder filing system hierarchy issue structure skills based assignment of issues custom and required user fields knowledgebase (including HTML editor) product and contract tracking reports queries etc. Expansion modules for customer self-help via the Web auto issue escalation asset inventory/management advanced data searches Active Directory integration email to ticket conversion. iPhone client is also available for technicians on the go.

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 Votes : 1
 Rating : 4.00 / 5.00
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