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SubCategory : Business and Productivity / CRM and Help Desk

 

Folder HelpDesk     12

Author   kalmstrom.com Business Solutions
Date   05/31/2012
Size   23699 KB
License   Shareware
Price   US $2200.00
Platform   WinXP,WinVista,WinVista x64,Win7 x32,Win7 x64,Win2000,WinSer
Installation   Install and Uninstall
aFreeGo Rating   Not Rated
Downloads   54
User Rating   0.00
Min Requirements   Exchange Server 5.5 or later
Limitations  

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Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform manually or automatically with attached files and rich text. For new tickets get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked. Powerful integrated Statistics tool facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products unlimited number of users. Outlook 2003-2010 also Office 365.

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